Refund

If your financial situation allows it, you can donate your tickets to our organization by not requesting a refund for your 2020 festival passes in order to contribute to the FestiVoix’s mission to support the local economic and social ecosystem, showcase numerous artists and offer quality events every year. To donate your festival passes, please fill out the Donation form.

FOR ONLINE PURCHASES >

If you have bought your FestiVoix 2020 festival passes online, you don’t have to do anything! You will receive a refund on the credit card used for the initial purchase or via Interac transfer within 30 business days after April 8, 2021.

The name that will appear on your statements for the refund on the credit card used for the initial purchase or the Interac transfer is Lepointdevente.com, our online ticket office.
If you have changed financial institutions since your purchase, please reach out to Lepointdevente.com at info@lepointdevente.com or by calling 581-981-8686.

FOR PURCHASES MADE FROM OUR RETAILERS >

If you have bought your festival passes from one of our retailers in Mauricie (Metro, Jean Coutu, RONA, etc.) or from your employer, you must fill out the following form: Refund form – Purchase from a retailer to get a refund within 30 business days*.

*Please note that the processing time may be extended for all requests received after April 30, 2021.
The name that will appear on your statements for the refund via Interac transfer is the FestiVoix’s.

No, all the 2020 tickets are deactivated, so they will not be valid for the 2021 or 2022 edition, nor for any future event or edition of the festival.

Considering the thousands of 2020 festival passes still in circulation and in anticipation of the government measures that will most likely be implemented this summer, the FestiVoix has decided to refund and deactivate all the 2020 festival passes.

Yes, there will be a FestiVoix in 2021, from June 25^th to July 4^th.

The 2021 edition of the FestiVoix will be held in a different format that is based on quality and diversity, with a schedule and admission process adapted to the healthcare situation, all this in absolute compliance to public health directives. More details will be provided in the following weeks.

Our processing time is 30 business days. Please note that our team handles each of your requests individually. We are working very hard with our providers to provide you with the best service and make the refunds as quickly as possible. Thank you for your patience.

Please note that the processing time may be extended for all requests received after April 30, 2021.

FOR ONLINE PURCHASES >

If you have bought your FestiVoix 2020 festival passes online, you will receive a confirmation email from our online ticket office Lepointdevente.com once the refund has been made.

FOR PURCHASES MADE FROM OUR RETAILERS >

If you have bought your festival passes from one of our retailers in Mauricie (Metro, Jean Coutu, RONA, etc.) or from your employer, you will receive an email from the FestiVoix that will explain the process to receive a refund for your festival passes via an Interac transfer.

*Important! Make sure to correctly enter the password provided in the email you received from the FestiVoix when you accept the Interac transfer. If you have any questions or concerns regarding the password, please call us at 819 372-4635 #203 before accepting the transfer to ensure that everything works properly.

No, you cannot get a refund for a free ticket.