Ticket sales & resales

1. Create your customer account before tickets go on sale. This will save you time and make your purchasing experience smoother on ticket sale day. Already have an account? Great! Make sure your login information is up to date or reset your password if needed. IMPORTANT: Tickets must be purchased directly through the official FestiVoix website, not through your customer account!
2. Check your internet connection and be ready when tickets go on sale at 12:00 p.m. Close any unnecessary browser tabs and make sure you have a reliable internet connection! A virtual waiting room will open at 11:30 a.m., 30 minutes before the official ticket sale begins. At exactly noon, you will be redirected to the purchase page in a randomly assigned order.
3. Be patient during the ticket sale. Due to high traffic, the platform may temporarily slow down. If an error message appears or a pass seems unavailable, wait a few moments before refreshing the page.
4. Check your inbox after completing your purchase. You will receive two separate emails: the first confirming your purchase, and the second containing your tickets. These emails may take a few minutes to arrive, and sometimes longer during periods of high traffic. Be sure to check your spam folder as well. There is no need to place another order if you don’t receive your confirmation right away. If your payment was accepted, your order has been successfully processed.

To make performances more accessible and ensure a secure purchasing process, several measures have been put in place:

• Proactive monitoring: A dedicated team monitors transactions to identify suspicious activity and potentially fraudulent purchases.
• Virtual waiting room system: Helps manage buyer traffic and prevent bulk purchases.
• Bot detection: Security measures are in place to detect and block automated purchases.
• Purchase limit: A maximum of 6 passes can be purchased per transaction.
• Public awareness: FestiVoix uses its various communication platforms to encourage buyers to purchase their passes exclusively through its official website or at its official ticket outlet at Les Rivières.

For more information about ticket resales, visit the Office de la protection du consommateur.

Only purchase tickets through our official sales outlets. BEWARE OF ONLINE TICKET RESELLERS! FestiVoix cannot guarantee the validity of tickets purchased through third-party resellers. Only tickets purchased through our official website at www.festivoix.com or at our official ticket outlet, Les Rivières, are guaranteed to be valid.

• Be cautious of the first links displayed in search engine results. Some resale websites pay to appear among the top search results and may look like official ticketing platforms. Always take the time to check the website address before making a purchase.
• Check pass prices and availability. Official prices and available quantities are always displayed on our website. Be cautious if passes are offered for sale before the official ticket sale begins, remain available after official quantities have sold out, or are listed at prices that differ from those announced by FestiVoix.
• Avoid deals that seem too good to be true. Be wary of offers posted on social media, classified ad websites or resale platforms. An unusually low price or a last-minute offer could be a sign of fraud.

For more information about ticket resales, visit the Office de la protection du consommateur.